FAQ

IPTV stands for Internet Protocol television, which is a technology that allows television programming and other video content to be delivered to a user's device over an IP network. This means that instead of using traditional broadcast methods like satellite or cable, IPTV uses the internet to stream video content.

IPTV typically requires a set-top box or a smart TV that can connect to the internet, as well as a subscription to an IPTV service. The service provider delivers the video content over the internet using a variety of protocols, including multicast and unicast. IPTV can provide a range of content, including live TV channels, video-on-demand (VOD) services, and interactive TV services.

IPTV is becoming increasingly popular as internet connectivity becomes more widespread and as people seek alternatives to traditional cable or satellite TV services. It offers greater flexibility and control over what content you watch and when you watch it, as well as access to a wider range of programming from around the world.

To use our IPTV service, you'll need only a good internet connection. Our service is designed to work seamlessly on any device you have, whether it's a smart TV, computer, tablet, Mag, or smartphone. Simply connect your device to the internet, install the necessary app player, and you'll be able to enjoy a wide range of channels and on-demand content without any issues. If you need any help with setup, our support team is always here to assist you.

We regularly suggest ethernet connections (device hardware) for optimal resolution.

An Android TV box is basically a small computer operating an Android-based OS and runs various apps, the “XMBC Remote” being one of them.

Yes, you can request any content, including TV channels, VOD, or series. If you don't find it in your playlist, simply submit your request through the form. We will add it as soon as possible. Once it's added, you'll receive an email notifying you that your request has been processed and the content you requested has been successfully added.

Yes, we have a detailed channel list available. You can find it on our website.

IP networks are optimized to use the best connections possible so users can receive high quality output. We maintain performance levels on our end to ensure the highest quality possible on a regular basis.

Updated H.264 technologies are utilized for our IPTV streams, ensuring optimal quality and compression settings. The size of IPTV streams typically ranges around 8 Mbit. However, when channels are changed, the H.264 protocol might require slightly higher bandwidth. Therefore, we recommend a minimum internet speed of 15 Mbit (for HD channels, at least 10 Mbit is necessary).

Various devices are supported by us, including Smart TV, Kodi, VLC, PC, Vu+, DreamBox, Enigma, Android Boxes, Android Smart Phones, apple devices app and Max. all smart TV devices (Samsung, Sony, LG…), all Android devices, Apple TV, i-Phone, MAG box, Nvidia shield and FireStick...

Satellite or dish equipment is not necessary to use IPTV. Our servers will connect you to the IPTV platform using your internet connection.

Internet Protocol Television (IPTV) has numerous benefits. It is an inexpensive option in the current market and includes a slew of telecommunications providers. There are new channels on the horizon, so the variety is always expanding.

We understand the importance of timely assistance. Our dedicated support team is committed to providing swift resolutions to your queries. During our working hours, from 8 AM to 11 PM (GMT), you can expect a response to your support ticket within 5 minutes to a maximum of 1 hour.

We prioritize efficiency and strive to ensure that your concerns are addressed promptly, allowing you to proceed with confidence. If you have any further questions or require assistance, please don't hesitate to reach out to us. Your satisfaction is our priority.

If you're having trouble with your subscription, try the following steps:

• Ensure subscription validity: Double-check that your subscription is still active and hasn't expired.
• Verify login credentials: Make sure you're using the correct username and password associated with your subscription.
• Clear cache and cookies: Sometimes, clearing your browser's cache and cookies can resolve login issues.
• Contact support: If you're still unable to access your subscription, please reach out to our support team with details of the problem for further assistance.

If you're experiencing problems with audio or video playback, try the following troubleshooting steps:

• Check device compatibility: Ensure that your device and browser are compatible with our streaming service.
• Update software: Make sure your device's operating system, browser, and media player software are up to date.
• Clear cache: Clear your browser's cache and cookies, as outdated data can sometimes interfere with playback.
• Try a different App or device: If the issue persists, try accessing the service from a different App or device to isolate the problem.
• Contact support: If none of the above steps resolve the issue, please contact our support team for further assistance.

After you have completed your purchase and payment, you will receive your subscription credentials via email within 5 minute to 6 hours (depending on our working time), Our operating hours are from 08 AM to 11 PM (GMT).

Orders received within this timeframe will be processed promptly. If your order is placed outside of these hours, please expect a slight delay, but rest assured we will process your order as soon as possible.

Yes, we guarantee that all channels will work seamlessly and in top-quality streaming. Our server is hosted offshore, and content is delivered from multiple servers simultaneously. In the rare event of downtime on any server, other servers will seamlessly take their place, ensuring uninterrupted service. You can trust that our IPTV service provides reliable access to all channels.

Additionally, if for any reason you are not completely satisfied with our service, we offer a hassle-free refund policy. Simply contact our support team via email, WhatsApp, or chat and request a refund, providing a reason for your dissatisfaction. We will process your refund within 1 hour, no questions asked.

An "Authentication Failed" error typically indicates an issue with your login credentials or account status. Here's what you can do:

• Double-check credentials: Ensure that you're entering the correct username and password associated with your account. Pay attention to uppercase/lowercase letters and any special characters.
• Verify account status: Make sure your account is active and in good standing.
• Contact support: If you're still unable to authenticate your account, please contact our support team for assistance in resolving the issue.

To enhance streaming performance on your Smart TV or streaming device, consider the following tips:

• Position your router: Place your router in a central location and away from obstructions to ensure optimal Wi-Fi coverage.
• Use wired connection: If possible, connect your Smart TV or streaming device to the router using an Ethernet cable for a more stable and reliable connection.
• Update firmware: Keep your Smart TV or streaming device's firmware up to date to ensure compatibility with the latest streaming protocols and technologies.
• Reduce interference: Minimize interference from other electronic devices or appliances that may disrupt Wi-Fi signals by relocating or turning them off during streaming sessions.
• Contact support: If you're still experiencing streaming issues despite these measures, please contact our support team for further assistance and troubleshooting.

Kindly note that one subscription allows access across multiple devices; however, simultaneous viewing is restricted to one device at a time. Additional connections for simultaneous viewing on multiple devices can be acquired for an extra fee.

Multi-connections IPTV is a service that allows users to access and watch IPTV content on multiple devices simultaneously. Instead of being restricted to a single device, users can use their subscription on multiple devices.

• Subscribe to our IPTV service.
• Receive your login credentials via email after completing your order.
• Install the app player on your devices.
• Enjoy simultaneous streaming across all your devices.

At Exhas IPTV, we prioritize empowering our users with control over their viewing experience. Here's how you can harness the parental control features we offer:

• Explore Service Features: Delve into our comprehensive feature set to discover our robust parental control functionalities.
• Create Tailored User Profiles: Craft individualized user profiles for each family member or user to suit specific preferences.
• Customize Content Restrictions: Utilize our flexible parental control settings to filter content by age ratings, genres, or specific channels.
• Secure with Password Protection: Ensure the integrity of your parental control configurations by enabling password protection.
• Access Expert Support: Should you require assistance, our dedicated support team is here to provide expert guidance.

In the last 24 hours before your subscription expires, you will receive a notification reminding you that your subscription will expire soon. Simply visit our website, and choose the subscription plan you'd like. Once you've placed your order, we will renew your subscription. Please make sure you're using the same email associated with your account.

You're welcome! Just contact us using our email, live chat, or WhatsApp, and one of our agents will be ready to answer all your questions quickly.